TERMS AND CONDITIONS

For customers:

At Tiny Thread due to the nature of the store we have a strict "no refunds or exchanges" policy. Customers are urged to choose their purchases carefully as these items cannot be returned or exchanged. Our items at Tiny thread are considered to be “preloved” or “second-hand” unless stated otherwise. 

Payment Terms for Rack Rental:

When booking a rack rental, payment must be made in full at the time of booking, either in store or via bank transfer. The bank details will be provided at the time of booking. It's important to note that the rack rental booking is not considered final until payment or proof of payment has been received.

Understanding Cancellation Terms for Rack Rentals:

Cancellations of rack rentals must typically be done 14 days prior to the rental commencement date, unless in exceptional circumstances. The rental commencement date is the date when the tenant starts paying rent.

Refund Policy for Rental Services:

If you decide to cancel the rack rental while you're still renting it, you won't receive a refund for the days you didn't use it.

Confirmation Email for Payment Received:

Once we receive your full payment, we'll send you a confirmation email from Tiny Threads and our partner company Zellar, with login details. These are used to log in to Zellr and create your price tags if you are creating your own rack. Each price tag holds its own unique barcode that is connected to your account. All you must do is fill in the blanks with the item brand, a short description (including quality if applicable), size, and price send it back to us and we will have this ready for you to add to your clothes once you come. Any item without a tag or with a missing price or rack number cannot be sold. You can find safety pins in the store to attach your tags to each item. It's a good idea to come in before your rental starts to get a bag of safety pins. You can also use sticky tape or string to secure tags to shoes, bags, belts, hats, and more. We have both string and sticky tape available in the store if you need them.

must do is fill in the blanks with the item brand, a short description (including quality if applicable), size, and price send it back to us and we will have this ready for you to add to your clothes once you come in or if you are doing it online you can also print it out.

Any item without a tag or with a missing price or rack number cannot be sold. You can find safety pins in the store to attach your tags to each item. It's a good idea to come in before your rental starts to get a bag of safety pins. You can also use sticky tape or string to secure tags to shoes, bags, belts, hats, and more. We have both string and sticky tape available in the store if you need them.

Drop of Service- Short on time?

Don’t have any extra time on your hands to label your items, price up your items and set your racks? Not to worry Tiny Threads has you covered for extra charge bring your items into store and we will tag, price up and set up your rack for you. If you like to price your items tiny threads can email you a price listing simply add your price to your garments if you wish to do this or we can price the items ourselves.

Cleaning, Steaming, and Ironing Policy:

Before bringing back the items to the store for sale, please make sure they are clean, steam, and iron before they arrive in the store to be sold. 

Clothing Quality Check Guidelines: 

We want to offer our customers the best quality items, so please make sure there are no marks, stains, holes, or rips on any of your clothing. Double-check that all zips are working properly, and no buttons are missing. If we notice any issues like marks, stains, holes, rips, or faulty zips, we'll set those items aside for the rack renter to collect. 

Setting up your rack 

Important: all items brought into the Tiny Threads to be sold, it's at the rack renter’s risk. It's important not to bring anything that you consider too valuable or that you don't want to risk getting damaged or lost. 

On the first day of your rack rental, you'll need to bring your items to the store to set up your rack. Many renters use bags, washing tubs, or suitcases to transport their items.

All coat and pant hangers will be provided for you, and it's important to use the hangers that are supplied. We have teens and children’s hangers.

Make sure to only fill your rack with the specific number of items that corresponds to the option you have chosen and paid for. 

You'll receive sales updates via email at the end of each business day, if applicable. And you're welcome to visit the store and refill your rack at any time during your rental period, as long as it's within Tiny Thread's opening hours.

If you want to have a sale on the entire rack, we've got pre-made signs that say 'x% off the entire rack' available. There are 10, 15, 20, 25, 30, 40, and 50% discounts. Just reach out to us and we'll have a team member put up the sign on your rack. Alternatively, you can also come in and individually mark down the items.

Packing down your rack 

At the end of your rental period, all coat and pant hangers must strictly be returned.

The confirmation email and the agreement made when you booked your rental, you need to collect all the items from your rack on the last day of your rental. It's important to stick to the agreed-upon timeframe. If you don't collect your remaining items within the required period or as arranged, there will be a late fee of $20. This fee will be deducted from your total profit.

Make sure to keep in mind the time it takes to pack everything down. And when you're packing your clothes away, be sure to double-check the price tags on each item to make sure they belong to you. 

It is the renter’s responsibility to make sure they have gathered all items from their rack. If any items are left behind after 14 days from the end of your rental and the pack-down, they'll be donated to charity. 

When it comes to paying your profits from the rack rental, we'll aim to do that within 5 working days after the rental ends. Your profits will be transferred to a bank account that you've nominated. We don't offer cash payments. Tiny Thread Preloved takes no responsibility if the incorrect bank account details have been provided by the renter by mistake.

When you rent a rack, you agree to the terms and conditions that have been outlined above. It's important to note that Tiny Thread Preloved has the right to make changes to these terms and conditions at any time.